In short: Samsung commercial signage displays (the ones with a built-in signage player, called SoC or Tizen displays) work, and so do Samsung players that run MagicInfo. Consumer TVs do not.
What works
| Type | Works? | Notes |
|---|---|---|
| Samsung commercial displays on Tizen (QMC, QBC, QBB, OHDX and similar series) | Yes | Tested on our server. See the table below. |
| Older Tizen displays (Tizen 4.0, for example QB13R-T) | Yes, with limits | Connects. A few features differ on older models. |
| Older Samsung signage displays on SSSP (Tizen 2.4 and 3.0 generations) | Often | SSSP is the older name for Samsung's signage platform. Support depends on the model and firmware. For anything older, contact support with the model. |
| Samsung Lite players (MagicInfo Lite) | Yes | Choose the Lite plan. If MagicInfo Mode can be changed on the display, set it to Lite. |
| Displays without a built-in player, using a separate Samsung media box | Depends on the box | Contact support with the box model. |
| Consumer Samsung TVs | No | Not a signage product. |
| Non-Samsung displays | No | Not supported. |
Models we have seen working
These Samsung models are connected to our server today, with Tizen versions from Samsung's platform data:
| Model series | Tizen |
|---|---|
| QB13R-T | 4.0 |
| QB50B, QB55B | 6.5 |
| QM43C, QM50C | 7.0 |
| QB43C | 7.0 |
| OH55DX | reports 8.0 in firmware name; platform is closer to 6.5 |
This list shows what is in use, not a limit. Other models on the same platforms behave the same way.
How to find your model and firmware
- Model name: printed on the label on the back of the display (for example QM50C). On the display, open Menu > Support > Contact Samsung. "Product Information" shows the Model Code and Serial Number. Older models may use a different menu.
- Firmware version: on the same screen, shown as "Software Version". Firmware names often start with
T-orS-followed by letters that identify the platform. - Tizen version: look up your model in Samsung's documentation, or send us the model and we will tell you.
Practical notes
- Secure connection required. Our server uses TLS on port 443. A few very old models cannot connect securely. If yours is one of them, there is no setting that fixes it; updating firmware sometimes helps. See the troubleshooting checklist.
- Keep firmware current, within what Samsung offers for your model. Update during a quiet period, not while content is publishing.
- After a firmware update, a display occasionally needs a power cycle (off at the power switch, then on) before it reconnects.
Not sure?
Send your display model and firmware version to support@micloud.center before you buy. You can also use the free trial to connect one screen first.